Pet Butler’s

Pet Butler’s newest franchise owner, Cesar Jimenez, puts customer service first.

Pet Butler has expanded its franchise and its plans are to keep growing. 

Cesar Jimenez has only been a franchise owner for a few months, but he has already witnessed the growth of dog waste services.

Pet Butler prides itself on being “No. 1 in the No. 2 business” and offers more than a simple scooping service for its clients’ pets. 

“We’re a professional business doing the dirty business,” Jimenez said. 

Owning a Pet Butler franchise was a natural fit for Jimenez and his wife, Rachel. As the owners of three dogs, they realized they spent a lot of time picking up after their animals. 

“My wife and I are both from the east coast and when we first moved here, we realized that the poop out here petrifies so we had to go out to our yard multiple times a week to scoop it,” Jimenez said. 

While visiting his parents in Georgia, Jimenez saw something that intrigued him. 

He saw another pet waste removal company’s truck driving around the neighborhood and thought that it could be an interesting business venture. Jimenez looked into this concept. He then received a letter in the mail from Pet Butler stating it had opportunities to own a franchise. 

Cesar and Rachel jumped at the opportunity. 

“We got into this because it’s in the pet industry, which is something we both enjoy,” Jimenez said. 

Jimenez said he also believes his franchise best exemplifies the direction modern businesses are heading. 

“We believe that the future of business is in something that provides a service, a convenience or time back to do what you would like to do,” Jimenez said. 

Once the franchise was purchased, Jimenez wanted to take it to the next level.  

“With the expanding real estate market and the increase in pet ownership during the pandemic, we thought this would be a good opportunity to buy into this business and take it to the next level,” Jimenez said. 

Jimenez’s three trucks cover the Valley north of the Salt River and has techs. They service about 75 residences a day, five days a week, and have more than 300 clients. Jimenez still wants to see his franchise grow. 

“We want to grow the territory as much as possible when it comes to the commercial and residential scooping services,” Jimenez said. “Our goal is to make this as convenient as possible for the pet owner.”

Jimenez sends his techs into clients’ yards with pockets full of treats and says they play with dogs and give them belly rubs, which increases job and client satisfaction. 

The techs do not just scoop up pet waste, Pet Butler also places an enzyme-based odor eliminator on yard surfaces monthly. The product is pet friendly and has a citrus-like scent that works best on harder surfaces like artificial turf and concrete.

For clients who have trouble removing waste stains from their patios or harder surfaces, Pet Butler will spray and scrub them as well. 

Pet Butler also disposes of all waste offsite, so clients do not have to worry about their garbage cans being filled with more waste. 

The service provides customers with the peace of mind of knowing that all tools are disinfected with a kennel cleaner that eliminates the five major pet diseases. 

“We train all of our techs to make sure that they are doing every step through the process,” Jimenez said. 

Clients can schedule appointments by calling Pet Butler directly and can sometimes book an appointment within a week of their call. 

“We can sometimes service customers within the same week of their call, depending on what day they call in and how long it’s been since they’ve serviced their yard.” Jimenez said. 

Jimenez does ask that clients keep their yards neat as it makes his techs’ job easier and allows waste to be spotted easier. 

“If you want excellent service, maintaining your yard is the best way to get the best service,” Jimenez said. 

Jimenez is expecting to see more customers book his techs this summer as temperatures continue to rise and people leave their homes more often. 

“Right now is when people really start seeing the benefit of a service like ours,” Jimenez said.