Angie Gary manages the new Bob’s Discount Furniture at Desert Ridge Marketplace and couldn’t be happier.
“The culture is incredible, and it’s what solidified my decision to take the role,” she said.
In August, when the 34,300-square-foot store opened near Target, it, together with other Arizona locations, donated $10,000 to local nonprofits supporting children and families.
“We are excited to introduce our unique and enjoyable shopping experience to the Arizona market,” said Kevin Parker, zone vice president, West Coast store operations. “Our customers will experience a no-hassle atmosphere and the opportunity to take advantage of Bob’s discount throughout all four locations. Giving back is a big part of our culture, and we are looking forward to partnering with some of the great local family-based nonprofits in the area.”
Bob’s Discount Furniture was founded in 1991 and, Gary said, yes “Bob” is an actual person—Bob Kaufman.
“He was in a motorcycle accident and was recovering from back surgery,” she said. “He was looking for waterbeds and found a lot of inconsistencies with abilities and pricing.”
The experience inspired Kaufman to sell waterbeds. By 1990, waterbeds became less popular, so he partnered with Gene Rosenberg to open Bob’s Discount Furniture.
“He came up with a convenient, easy, simplified way to sell mattresses, and that’s how he started,” Gary said.
As Bob’s Discount Furniture evolved, it expanded to include rugs, accessories, dining room tables, bedroom sets and sofas. Gary stressed the stores do not sell appliances.
Bob’s Discount Furniture sells its own brand, which is visible on the pieces it offers.
“We have desks and when you open the drawer it says Bob’s Discount Furniture,” she said.
Gary has noticed a trend since she started at the store. Families and single persons nearby are into sectionals.
“That’s what seems to be what they’re focusing on,” she said. “We’ve been at home for so long that we’re looking around saying, ‘I think it might be time to update.’ We have this black leather sectional called the ‘Panther,’ and the other one is called ‘Dream.’ ‘Dream’ has oversized cushions. They’re modular so you can create your own design.”
Gary said the dining room sets, chairs and sofas have Bob memory foam from the mattresses it carries in the sleep center.
“Typically, when customers come in and they see that, it opens the door to, ‘Do you have mattresses?’” she said. “It’s a great opportunity to do a rest test and lay down on the bed. They can learn about the different mattresses and the adjustable bases.
“We discuss if it’s time to replace a mattress. It’s a great segue to go from anywhere in the store and walk over to the sleep center.”
Gary is invested in the company—she has the Envy mattress, which is a hybrid of coils and foam. For folks who buy Bob’s mattresses, she suggests giving them 30 days to break them in.
“People lay down on the mattress and they say it doesn’t feel the same as the store,” she said. “That’s because so many people are lying on it all day long, doing these test rests. It typically takes about 30 days.
“With my bed, the Envy, it’s a personal decision. Do they want firm or plush. Customers just have to realize whatever feels good for them. Since the first day I’ve had the Envy, I’ve had a perfect night’s sleep. The Envy is incredible.”
In terms of COVID-19, the store is limiting capacity at its showrooms while sanitizing furniture and surfaces. Additionally, all team members go through health screening processes at the beginning of their shifts and everyone entering the store is required to wear a face covering.