Happy Valley coffee shop gives commuters fast pickup option

MARC BUCKHOUT ~ MANAGING EDITOR~ 9/21/2011

In the instant gratification era of the day Elevate Coffee Company has come up with a new way to give North Valley residents the jolt of energy they need to get their day moving in a much more timely fashion.
After getting positive early reviews from regular customers at the coffee shop, located in The Shops at Norterra, at the southwest corner of I-17 and Happy Valley Road, the store is opening its “Quick Cup- Text ‘n Go” service.
“We know that those on their way to work or school don’t have the time to wait in line, so we wanted to make our quality coffee and drinks even more convenient,” said Elevate Coffee General Manager Troy Hailpern. “Making a quality latte takes a few minutes, so rather than requiring you to wait in a drive-through lane, we can be preparing your order while you are pulling out of your driveway.”
The service, which went into use early last week, allows customers to text in their morning order to 602-315-5773. They will receive a text response telling them that the order was received and how soon it will be ready.
Hailpern said on average orders are ready in 10 minutes and no more than 15.
“They love it,” Hailpern said. “We love it too. I can see us getting to where we have upwards of 100 people a morning using the service.”
Hailpern said customers are encouraged to text their orders in before they leave their house or office. Promotional materials giving customers some texting abbreviations for hot or iced, skim or whole milk, whip cream or no whip cream, etc. are being given out.
Customers can go to elevatecoffee.com to view all their options.
When they arrive at Elevate Coffee, customers have the choice to pay inside and pick up their order at the “Quick Cup” counter or have it delivered to their car curbside.
Those that are interested in getting curbside service need to offer a brief description of their vehicle in their text order the first time they use the service. Thereafter the information on the vehicle will be kept on file.
Hailpern said there’s also a reward card program that is available that makes the process even easier.
“They can put money on a card and with their permission we’ll just subtract the money from their account when they make the order and bring them out a receipt with their order when they arrive at the store,” he said. “That way we don’t even have to exchange money or run a credit card. Plus they collect reward points for free drinks.”
 Elevate Coffee Company, which opened in August of 2010, is open weekdays from 6 a.m. – 10 p.m., from 7 a.m. – 10 p.m. on Saturday and from 8 a.m. – 10 p.m. on Sunday at 2530 W. Happy Valley Road, Suite 1273 next to Harkins in Phoenix.
To learn more about Elevate Coffee Company call 602-341-5480 or email troy@elevatecoffee.com.